At Servicecall, we strive to provide an exceptional experience to our customers. We understand that sometimes, returns or refunds may be necessary, and we have established the following policies to ensure fairness and transparency.

1. Purchase and Delivery: When a customer places an order through Servicecall's online platform and opts for delivery through Servicecall Digital Delivery Hub, it is important to note that the applicable refund/return policy will be determined by the selected external delivery service. Servicecall will abide by the policies set forth by the selected external delivery service for any claims related to delivery issues.

2. Multiple Agents and Item Policies: Servicecall's online platform hosts multiple agents who sell their items. Each agent may have their own specific refund/return policy for the items they sell. Servicecall supports these individual policies to respect the autonomy of our agents. However, to ensure fairness and transparency, we also have certain standardized policies in place.

In addition to accommodating the individual refund/return policies set by our agents, Servicecall also has standardized policies in place to ensure fairness and transparency for our customers. When it comes to the timeframe for returning items, we have a general guideline.

For most items purchased through our platform, customers are allowed to initiate a return within 7 to 14 days from the date of purchase. This timeframe provides customers with a reasonable window to thoroughly inspect the item and decide if they want to keep it or return it.

If you have any query or issue with your purchased item, we encourage you to reach out to our customer care team. Once you log a query with our customer care team, we guarantee that the agent who sold the item will respond within 48 hours. They will address your concern and provide assistance with the return process in accordance with their specific refund/return policy.

However, it’s important to note that some agents may have different return periods or procedures, which can be found in their individual refund/return policies. We encourage you to review these policies before making a purchase to ensure you are aware of any additional requirements or specific return timeframes set by the agent.

If you have any further questions or need clarification on any aspect of the refund/return process, don’t hesitate to let us know. We are here to assist you!

3. Order Journey Tracking: Even though the refund/return policy may be subject to the external delivery service and the individual agent's policies, Servicecall provides real-time updates for the entire order journey. Customers will be able to track the status of their order, from the moment it is received by Servicecall to when it is in progress, on the way, and finally delivered, ensuring peace of mind for customers.

Our goal is to facilitate a seamless and satisfactory shopping experience for our customers. Should you have any questions or concerns regarding the refund/return process, we encourage you to reach out to our customer support team. They will be more than happy to assist you and provide any necessary guidance.

Please note that this policy applies specifically to orders placed through Servicecall's online platform and using the Servicecall Digital Delivery Hub for external delivery services. For any other inquiries related to our general terms and conditions, please refer to our website for more information.

Thank you for choosing Servicecall. We appreciate your business and look forward to serving you again in the future.

Policy for Servicecall Digital Delivery Hub:

At Servicecall, we are committed to providing our customers with a seamless and transparent delivery experience. As part of our commitment, we outsource our delivery services to different online platforms, giving you the flexibility and freedom to choose the option that best suits your needs. However, it's important to note that each external delivery app has its own specific policy which you must abide by if you choose that particular option.

While Servicecall respects the policies of our external delivery partners, we want to ensure that you still receive updates on the progress of your delivery journey. Therefore, we have implemented a transparent tracking system that allows both our customers and us to monitor the movement of your item at each step of the way until it is in your possession.

Here are the key points regarding our delivery policy:

1. Choice of Delivery Platform: - Servicecall offers you the opportunity to choose from multiple external delivery apps when selecting the delivery option. - Each delivery app has its own policies, terms, and conditions which you must review and comply with before selecting them as your preferred delivery service.

2. Transparent Tracking System: - Servicecall provides a transparent tracking system that allows you to monitor the progress of your delivery from start to finish. - This tracking system keeps you informed about the status of your item and provides real-time updates, ensuring transparency and peace of mind.

3. External Delivery App Policies: - When selecting an external delivery app, it is important to familiarize yourself with their specific policies and guidelines. - The policies of the external delivery app chosen will govern the delivery process, including issues such as delivery times, fees, returns, and customer support.

4. Customer Support: - Servicecall is here to assist you throughout the delivery process, regardless of the external delivery app chosen. - If you encounter any difficulties or have questions about the delivery, please contact our customer support team, and we will do our best to provide the necessary assistance.

Please note that while Servicecall strives to work with reputable and reliable external delivery apps, we are not responsible for any actions or policies implemented by these apps. We encourage you to thoroughly review and understand the terms and conditions of the chosen delivery app before proceeding with your delivery selection.

We appreciate your understanding of our outsourcing model and our efforts to keep you informed through our transparent tracking system. If you have any further questions or require additional information, please reach out to our customer support team, and we will be delighted to assist you.

Thank you for choosing Servicecall Digital Delivery Hub. We value your trust and look forward to serving you efficiently.

Exploring the Abundance of Goods that Can Be Sold & amp; Services offered by Tradesmen on Servicecall Online Platform

Servicecall is dedicated to providing customers with a range of options to meet their diverse needs. Our online shopping platform offers a wide variety of goods across various categories for a seamless shopping experience.

In our Grocery section, customers can find an extensive selection of food products, including pantry staples, fresh produce, dairy items, beverages, and packaged goods. We partner with trusted suppliers to ensure the highest quality and freshness for our customers.

For those looking to upgrade their homes, our Appliance category offers a diverse range of appliances such as refrigerators, washing machines, air conditioners, ovens, and more. We strive to provide reliable and energy-efficient appliances that enhance the functionality and aesthetics of any home.

In our Hardware category, customers can explore a wide range of tools, equipment, and supplies necessary for various DIY projects. From screwdrivers and hammers to power tools and building materials, we have a comprehensive selection to meet all your hardware needs.

Car enthusiasts and auto owners will appreciate our Car/Auto Accessories section, where they can find a variety of products to enhance their vehicles. From car care products and cleaning accessories to interior and exterior upgrades, we offer a wide range of options to personalize and maintain your vehicle.

In the Electrical category, customers can discover a comprehensive selection of electrical components, wiring, switches, outlets, light fixtures, and other electrical accessories. Whether you need to repair a faulty connection or upgrade your home's lighting, our range of electrical products caters to all your needs.

Similarly, in the Plumbing section, we offer a broad range of plumbing supplies, including pipes, fittings, faucets, showers, toilets, and various plumbing accessories. Our goal is to provide high-quality products for both professionals and homeowners to tackle any plumbing project.

For fashion-forward individuals, our Clothes & amp; Shoes category offers a diverse collection of clothing and footwear for all ages and preferences. From trendy apparel to timeless classics, we curate a wide range of styles to cater to various fashion tastes.

Food enthusiasts can explore our Food section, where we offer a selection of gourmet and specialty foods. From artisanal snacks to international delicacies, we aim to satisfy the cravings of food lovers and provide unique and high-quality food products.

With our Sports & amp; Outdoors category, we cater to the needs of sports enthusiasts and outdoor lovers. Customers can find sporting equipment, gear, outdoor accessories, and camping essentials to support their favorite activities, whether it be hiking, cycling, swimming, or any other outdoor pursuit.

Understanding the importance of our furry friends, we have a dedicated Pets section. Here, customers can find a wide range of pet food, grooming products, toys, accessories, and other essentials to keep their pets healthy and happy.

In addition to online shopping, Servicecall offers a range of services for tradesmen. We connect customers with skilled professionals who excel in their respective fields.

Whether you need plumbing repairs, installations, or maintenance, our network of licensed plumbers is ready to assist you. They have the expertise to handle a wide range of plumbing issues, ensuring that your plumbing systems operate smoothly.

Our electricians are experienced in electrical repairs, installations, and maintenance. They follow best practices, ensuring safety and providing reliable electrical solutions for residential and commercial properties.

When it comes to automotive needs, our network of mechanics offers an array of services, from routine maintenance to complex repairs. They have the skills and knowledge to keep your vehicles running smoothly and efficiently.

For grooming needs, our professional barbers provide quality haircuts, shaves, and beard trims, ensuring that you look your best.

To keep your vehicle shining, our car wash partners offer convenient and thorough cleaning options, both inside and out.

In case of roadside emergencies, our reliable roadside assistance partners are available to provide timely help, whether you have a flat tire, need a jump start, or require any other emergency assistance.