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Privacy Policy

Our management has developed this Privacy Statement(Policy) to express our firm commitment to aid our users better understand what information we collect about them and what may happen to that information.

Service Call values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our app, and use the services available on the app ("Services"), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at info@serv-call.com. 

A. Collection of Your Personal Information


1.COLLECTION OF PERSONAL INFORMATION

"Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.

We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using Service Call mobile application, either directly or by submitting a request for a service. Service Professionals and customers are required to create an account to be able to access certain portions of our app, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. - Service Professionals, if and when they create and use an account with Service Call, will be required to disclose and provide to Service Call information including personal contact details, personal identification details etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs.

The type of personal information that we collect from you varies based on your particular interaction with our mobile application.

Consumers : During the Account registration process and during your usage of Service Call's application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the  mobile application.

Service Professionals : If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Service Call whilst you avail and use Service Call’s application. In addition, you may be required to provide other content or information about your business, including photographs.

Service Call reserves the right to record the conversations between service professionals and consumers facilitated by Service Call through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.

B. How Service Call Uses the Information We Collect



1.HOW PERSONAL INFORMATION IS USED

  1. We collect your personal information and aggregate information about the use of our app and Services to better understand your needs and to provide you with a better app experience. Specifically, we may use your personal information for any of the following reasons :

  2. To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our app and our Services;

  3. For customer support and to respond to your inquiries;

  4. For internal record-keeping purposes;

  5. To improve and maintain our app and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of our app users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable ) ;

  6. To periodically send promotional emails to the email address you provide regarding new products from Service Call, special offers from Service Call or other information about Service Call that we think you may find interesting;

  7. To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;

  8. For Service Call 's market research purposes, including, but not limited to, the customization of the app according to your interests;

  9. We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data ) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;

  10. To resolve disputes, to protect ourselves and other users of our app and Services, and to enforce our Terms of Use;

C. Security



We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Service Call may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Service Call  is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

D. Updating, Deleting and Correcting Your Personal Information



You may choose to restrict the collection or use of your personal information in the following ways:

You can review, correct and delete your personal information by logging into the app and navigating to your preferences page in "Edit Profile." You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other information onto the Website, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that Service Call shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on the Website.