Privacy Policy
How Service Call collects, uses, protects, and manages your personal information.
Last Updated: August 17, 2026App and Developer Information
App Name: Service Call
Developer / Company: Service Call
Legal Entity: Service Call
Developer Email: contact.servicecall@gmail.com
Developer Address: Trinidad and Tobago
This Privacy Policy applies to the Service Call mobile application and related services.
Service Call is operated and provided by Service Call. This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and the choices available to you when you use the Service Call application and related services.
By using Service Call, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Service Call, we may collect different types of information.
1.1 Account Information
When you create or use an account, we may collect:
- Full name
- Phone number
- Email address
- Password or authentication information
- Address and postal code
- Profile information
- Business information, where applicable
- Information about services you provide or request
1.2 Service Professional Information
If you register as a service professional, we may collect additional information such as:
- Business name
- Business address
- Contact information
- Description of your services
- Service categories
- Service area
- Profile information
- Photographs or other business information you provide
This information may be displayed to customers when necessary to provide Service Call services.
1.3 Location Information
Service Call may collect location information when you grant the application permission to access your device's location.
For service professionals, location information may be used to support service-related functionality, including allowing customers to view the service professional's approximate or current location while the professional is traveling to a customer's address.
Background Location:
When a service professional has enabled a feature that requires background location access, Service Call may collect location information while the application is running in the background or when the application is not actively displayed on the screen.
This allows Service Call to support real-time service and trip-related functionality, such as updating a customer's view of the service professional's location while the professional is traveling to the customer's address.
Background location is collected only when the relevant feature requires it and after the user has been informed about the use of background location and provided the required permission.
You can manage or revoke location permissions through your device settings. If you deny or revoke location access, some location-based features may not function properly.
1.4 Communications and User Content
If you communicate with customers or service professionals through Service Call, we may collect information that you voluntarily provide, including:
- Messages
- Chat communications
- Service requests
- Reviews and feedback
- Support inquiries
- Information submitted during dispute resolution
Where applicable, communications may be retained for purposes such as customer support, dispute resolution, fraud prevention, abuse prevention, and protection of users.
1.5 Device and Usage Information
We may collect certain technical information when you use the application, such as:
- Device type
- Operating system
- Application version
- IP address
- Device identifiers where permitted
- Application activity
- Error and diagnostic information
- General usage information
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your Service Call account.
- Provide and operate our services.
- Connect customers with service professionals.
- Process service requests and related activities.
- Enable service professionals to provide services to customers.
- Provide location-based functionality.
- Allow customers to view relevant service professional location information during service-related trips.
- Provide customer support and respond to inquiries.
- Verify account information where necessary.
- Improve and maintain the application.
- Detect, prevent, and investigate fraud, abuse, unauthorized activity, and security incidents.
- Resolve disputes between users.
- Enforce our Terms of Use and other applicable policies.
- Maintain internal records.
- Send service-related communications.
- Send promotional communications where permitted by law.
- Conduct analytics and improve the user experience.
- Comply with applicable legal and regulatory requirements.
3. Background Location Use
Some Service Call features may require access to your location while the application is running in the background.
Background location is used for service-related functionality, including enabling customers to receive relevant location updates from service professionals while they are traveling to a customer's requested service address.
For example, when a service professional starts traveling to a customer's location, Service Call may continue collecting location information in the background so that the customer can receive relevant location or trip updates even when the service professional is not actively viewing the Service Call application.
We do not request background location access unless the relevant functionality requires it.
Background Location Disclosure
Before requesting background location permission, the application will provide an in-app disclosure explaining that Service Call may collect location information while the application is running in the background or when the application is not actively displayed, and explaining that this information is used to support service-related and trip-related functionality.
The user can choose whether to grant the requested permission.
4. How We Share Information
We may share information when necessary to provide Service Call services.
For example, information may be shared between customers and service professionals when required to:
- Process a service request
- Coordinate a service
- Display relevant service professional information
- Provide service-related location updates
- Facilitate communication
- Resolve disputes
We may also share information with service providers that help us operate the application, such as hosting, infrastructure, analytics, communication, security, or technical service providers, where necessary to provide and maintain our services.
We do not sell your personal information.
We may disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, safety, security, and property of Service Call, our users, or others.
5. Location Data Sharing
Location information is used to provide location-based Service Call functionality.
Where a service professional has enabled location-based service functionality, relevant location information may be made available to the customer associated with the applicable service request when necessary to provide the service.
Location information is not used for unrelated purposes without appropriate authorization.
6. Data Security
We use reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain your account
- Complete legitimate business purposes
- Resolve disputes
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce our agreements
- Protect the security of our services
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
8. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account information
- Request deletion of your account or personal information
- Withdraw certain permissions
- Control location access through your device settings
- Opt out of certain promotional communications
You can review or update certain account information through the Service Call application.
If you request deletion of your account, some information may be retained where necessary to comply with legal requirements, prevent fraud, resolve disputes, or protect legitimate business interests.
9. Location Permission Controls
You can control Service Call's access to your device location through your device's operating-system settings.
If you disable location permissions, certain features that depend on location may become unavailable or may not operate correctly.
If background location permission is disabled, Service Call may not be able to provide location updates while the application is running in the background.
10. Children's Privacy
Service Call is not intended for children who are not legally permitted to use the services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
11. Third-Party Services
Service Call may use third-party services to support application functionality, infrastructure, communications, analytics, security, and other operational requirements.
These third-party providers may process information on our behalf and are expected to handle information in accordance with applicable agreements and privacy requirements.
Third-party services may have their own privacy policies, and we encourage users to review them where applicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we may update the Last Updated date at the beginning of this Privacy Policy.
You are encouraged to periodically review this Privacy Policy to remain informed about how we collect, use, and protect information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Service Call.
App Name: Service Call
Developer / Company: Service Call
Legal Entity: Service Call
Email: contact.servicecall@gmail.com
Phone: +1 (868) 772-3012
Address: Trinidad and Tobago